If you would like to talk to us, please get in touch with our team and we’d be happy to help: Contact: hkonlinetailor@gmail.com or Whatsapp +852 59136213 Please read below befrief Terms and Conditions carefully before you complete any transactions, as well as the detail Terms and Conditions in one of the tap at the top of our Website as these Terms and Conditions will apply to your purchase. If you do not agree with these Terms and Conditions, you must not use our service. We understand you’re not a tailor, and so you might not know exactly what your item might need, or perhaps you forgot to add a service when booking but requested it in writing. We are happy to edit your order and add additional services, but we will share a payment link with yourself to pay for the additional cost. We will not return the item until the payment has been completed, unless you choose not to progress with the order. If you change your mind after our re-quoting of a price, we will refund you for the service. We hold the right to charge additional collection and delivery fees. REQUESTS FOR RE-TAILORING: If you need a redo that isn’t due to our error, and it involves more than what was initially agreed upon, we may need to charge for the additional service. We'll be transparent about any extra costs and work with you to find the best solution. We hold the right to charge additional collection and delivery fees. Please see our Complaints Procedure if you believe we are at fault. REFUNDING SERVICES NOT ATTEMPTED: For whatever reason, you may change your mind on having something done. We’ll refund you for the work was not started. We do however reserve the right to not issue a full refund in the event that we have incurred a loss due to our own costs of collection and delivery. In case our tailors can’t service your garment as requested: GETTING THE RIGHT SERVICE FOR YOUR ITEMS: If our Tailors find that the service you've booked isn't quite the right fit for your item, we'll get in touch with some alternatives. You'll have the full freedom to decide whether to go ahead with these suggestions or take a different route. WHEN WE NEED OUTSIDE HELP: Sometimes we might be unable to fulfil an order without outside specialist help. In this event we will contact you to let you know, and explain the additional charge we may require to complete the service. In the event that you do not wish to pay the additional charge, we will provide a full refund for the service. HANDLING UNAVAILABLE SERVICES: If you request a service that we do not offer, we will not undertake the work. Although we will look to refund the service, we hold the right to issue a partial refund to account for the logistics cost of sending and receiving your order. 如果您想與我們交談，請與我們的團隊聯繫，我們很樂意幫助：聯繫方式：hkonlinetailor@gmail.com 或 Whatsapp +852 59136213。 我們了解您不是裁縫，因此您可能不知道您的物品需要什麼，或者在預訂時可能忘記添加服務，但是在書面上請求。我們很樂意編輯您的訂單並添加附加服務，但我們將與您分享付款鏈接以支付額外費用。除非您選擇不繼續訂單，否則我們不會將物品退回，直到付款完成。 如果在我們重新報價後您改變了主意，我們將為服務退款。我們保留收取額外的收集和交付費用的權利。 重新裁剪請求：如果您需要重新裁剪，並且不是因為我們的錯誤，並且需要比最初協議的更多，我們可能需要收取額外的費用。我們將透明地談論任何額外費用並與您合作找到最佳解決方案。我們保留收取額外的收集和交付費用的權利。如果您認為是我們的問題，請參閱我們的投訴程序。 退還未開始的服務：由於任何原因，您可能改變了完成的想法。我們會為尚未開始的工作退款。但是，如果由於我們自己的收集和交付成本而產生損失，我們保留不發出全額退款的權利。 如果我們的裁縫無法按要求提供服務： 為您的物品選擇適當的服務：如果我們的裁縫發現您預定的服務並不適合您的物品，我們將提供一些替代方案。您完全可以自由決定是否採取這些建議或採取其他路線。 當我們需要外部幫助時：有時我們可能無法完成訂單而不需要外部專業幫助。在這種情況下，我們將與您聯繫，並解釋我們可能需要完成服務的額外費用。如果您不希望支付額外費用，我們將為服務提供全額退款。 處理不可用服務：如果您要求我們無法提供的服務，我們將不會進行工作。雖然我們將努力退款服務，但我們保留發出部分退款以支付發送和接收您訂單的物流成本的權利。