If you would like to talk to us, please get in touch with our team and we’d be happy to help:
Contact: hkonlinetailor@gmail.com
Please read these Terms and Conditions carefully before you complete any transactions via the Website as these Terms and Conditions will apply to your purchase. If you do not agree with these Terms and Conditions, you must not use our service.
Defined Terms
“Customer”, “you” and “your” means you, the buyer of any Services;
“Service”, and “services” means any services of a Tailor offered for booking via the Website.
“Tailor”, and “Tailors” means our tailor team who provide the repair and alteration services.
“Studio” means a location where our Tailors conduct the services on your order.
“Website” means HKOT’s website and booking platform.
“Brand Partner” means a company who we have a commercial relationship with.
“Delivery Partner” means a third-party company who operate collections and deliveries to and from our Customers.
“Courier”, and “couriers” mean members of the HKOT team who manage the collection and delivery of orders within Hong Kong.
This Website is operated by Breez Limited, a company registered in Hong Kong under Business Registration Number 76154469.
Service Description
At HKOT, we offer you the ability to booking and pay for a wide range of garment repair and alteration services. Our services are delivered by our skilled Tailors.
Your relationship with HKOT
By choosing our services, you enter into a single, straightforward contract with HKOT. We take full responsibility for the booking, execution, and quality of the services provided.
In certain instances, we may employ someone outside of HKOT for a service we cannot fulfil ourselves. We take full responsibility for the quality of the work, and you will be covered in the same way for these orders as for those delivered by our Tailors.
Collection and delivery of your order before it arrives and after it leaves the HKOT studio:
HKOT has it’s own Courier team and also uses external Delivery Partners. Please see the “Delivery and Collection” section of this document for further details.
Staying up-to-date: We believe in constant improvement. That's why we may update these Terms and Conditions from time to time. To ensure you're always in the know, we recommend a quick review of these terms whenever you make a booking.
Safeguarding your experience: We value your trust and safety. In line with this, we reserve the right to modify access to our website or cancel bookings as part of our commitment to fraud prevention and ensuring a secure environment for all our customers. If there’s any suspicion of fraudulent activity or money laundering, we act swiftly to protect you and our community.
Our requirements of you
In order to protect our Tailor team, we have certain requirements of you as part of our terms.
Our tailors deserve to work with clean items. If the items we receive are deemed unfit to work with we’ll reach out to you with two options; we can offer to clean your items at our trusted dry-cleaners, or we can return the items back to you. Both options will incur a discretionary charge, to be determined on a case by case basis.
We reserve the right to choose to only return the items back to you, and not clean your items.
If you book a collection for a particular date, we expect you to be available. We provide tracking information and/or additional communication to reduce the chance of missed collections. We understand that sometimes life happens, and so we are flexible and understanding, but we hold the right to add an additional charge in the event that repeated collection attempts are required.
Changing Your Order
Adding additional services: We understand you’re not a tailor, and so you might not know exactly what your item might need, or perhaps you forgot to add a service when booking but requested it in writing. We are happy to edit your order and add additional services, but we will share a payment link with yourself to pay for the additional cost. We will not return the item until the payment has been completed, unless you choose not to progress with the order.
If you change your mind after our re-quoting of a price, we will refund you for the service. We hold the right to charge additional collection and delivery fees.
REQUESTS FOR RE-TAILORING:
If you need a redo that isn’t due to our error, and it involves more than what was initially agreed upon, we may need to charge for the additional service. We'll be transparent about any extra costs and work with you to find the best solution.
We hold the right to charge additional collection and delivery fees.
Please see our Complaints Procedure if you believe we are at fault.
REFUNDING SERVICES NOT ATTEMPTED: For whatever reason, you may change your mind on having something done. We’ll refund you for the work was not started.
We do however reserve the right to not issue a full refund in the event that we have incurred a loss due to our own costs of collection and delivery.
In case our tailors can’t service your garment as requested:
GETTING THE RIGHT SERVICE FOR YOUR ITEMS: If our Tailors find that the service you've booked isn't quite the right fit for your item, we'll get in touch with some alternatives. You'll have the full freedom to decide whether to go ahead with these suggestions or take a different route.
WHEN WE NEED OUTSIDE HELP: Sometimes we might be unable to fulfil an order without outside specialist help. In this event we will contact you to let you know, and explain the additional charge we may require to complete the service. In the event that you do not wish to pay the additional charge, we will provide a full refund for the service.
HANDLING UNAVAILABLE SERVICES: If you request a service that we do not offer, we will not undertake the work. Although we will look to refund the service, we hold the right to issue a partial refund to account for the logistics cost of sending and receiving your order.
Collection and Delivery to and from HKOT
We have a wide range of ways to get an order from you to us, and from us to you, depending on where you are in the HK. Please find the right section of our terms for you;
COLLECTION & DELIVERY BY HKOT’S OWN COURIERS
HKOT charges for collection and delivery, but holds the right to add additional charges in the event that collection or deliveries are missed due to the fault of the Customer.
In the event of issues relating to an order on its journey to or from HKOT, please see our section “UNHAPPY WITH YOUR SERVICE”.
COLLECTION & DELIVERY BY THIRD-PARTY LOGISTICS COMPANIES INSIDE HONG KONG
HKOT charges for collection and delivery, but holds the right to add additional charges in the event that collection or deliveries are missed due to the fault of the Customer.
Items in transit are exclusively under the care of our Delivery Partners.
If an order is lost in transit, you must make HKOT aware via email within 3 days from the date it was collected. This date is determinable by the automatic emails you will receive from our Delivery Partners.
HKOT will launch and handle the investigation with our Delivery Partner to find your order.
In the event that the order is not found, HKOT will seek to arrange compensation. Please see our section “UNHAPPY WITH YOUR SERVICE”.
In the event that HKOT is contacted after 3 days, we will be unable to investigate the issue with our Delivery Partner.
If an order is lost after our Delivery Partner delivers the item, you must make HKOT aware via email within 3 days.
HKOT will launch and handle the investigation with our Delivery Partner to find your order.
You must provide all evidence available as requested.
HKOT accepts no liability for stolen goods.
If an order is damaged, you must share photographic proof which shows the damage, state of the package, and the consignment label. You must make HKOT aware via email within 3 days.
In the event of issues relating to an order on its journey to or from HKOT, please see our section “UNHAPPY WITH YOUR SERVICE”.
SENDING AND RECEIVING YOUR ORDER VIA OUR DELIVERY PARTNERS
HKOT charges for collection and delivery, but holds the right to add additional charges in the event that collection or deliveries are missed due to the fault of the Customer.
Items in transit are exclusively under the care of our Delivery Partners.
If an order is lost in transit, you must make HKOT aware via email within 3 days from the date it was collected; either from your home or left at a drop-off point. This date is determinable by the automatic emails you will receive from our Delivery Partners.
HKOT will launch and handle the investigation with our Delivery Partner to find your order.
In the event that the order is not found, HKOT will seek to arrange compensation. Please see our section “UNHAPPY WITH YOUR SERVICE”.
In the event that HKOT is contacted after 3 days, we will be unable to investigate the issue with our Delivery Partner.
If an order is lost after our Delivery Partner delivers the item, you must make HKOT aware via email – hkonlinetailor@gmail.com.
HKOT will launch and handle the investigation with our Delivery Partner to find your order.
You must provide all evidence available as requested.
HKOT accepts no liability for stolen goods.
If an order is damaged, you must share photographic proof which shows the damage, state of the package, and the consignment label. You must make HKOT aware via email within 3 days.
In the event of issues relating to an order on its journey to or from HKOT, please see our section “UNHAPPY WITH YOUR SERVICE”.
SPEED OF SERVICE
At HKOT, we're all about setting and meeting high standards. We aim for a swift 7-day turnaround on your order. However, this timeline isn't set in stone. It is more of a goal we strive to hit, rather than a legally binding promise.
Quality comes first and sometimes, giving your garment the care it deserves might take a little longer. We never rush a job at the expense of quality. Additionally life has its surprises, and when the unexpected happens, it might nudge our timelines a bit. Below you can read our terms and conditions around our turnaround.
EXTENDED TURNAROUND TIME
COMPLEX ORDERS: Some orders, due to their complexity or special requirements, may take longer than the standard turnaround time. We will inform you if your order falls into this category and provide an estimated completion date.
HIGH VOLUME: During peak periods or times of high demand, turnaround times may extend beyond the usual period.
UNFORESEEN DELAYS
SUPPLIER ISSUES: Delays in receiving materials from our suppliers can occasionally extend turnaround times. We’ll keep you updated if this situation arises.
EQUIPMENT OR TECHNICAL ISSUES: Should any equipment failures or technical issues occur, we may need extra time to complete orders. We will notify you of such delays and work diligently to minimise them.
EMERGENCY OR URGENT ORDERS
EXPEDITED SERVICE: If you require an expedited service, please contact us to discuss the feasibility and any additional charges.
LIMITATIONS: While we strive to accommodate urgent requests, there are limits to how quickly certain services can be completed. We appreciate your understanding.
CANCELLATION DUE TO DELAYS
CANCELLATION RIGHTS: If we anticipate a significant delay beyond our control, you have the right to cancel the order.
REFUNDS: In case of cancellation due to extended delays, a full refund will be issued.
CUSTOMER COMMUNICATION
UPDATES: We will keep you informed about the status of your order, especially if there are any changes to the expected turnaround time.
CONTACT INFORMATION: Please ensure your contact details are up-to-date so we can effectively communicate any necessary information regarding your order.
FORCE MAJEURE
UNCONTROLLABLE EVENTS: Events beyond our control (like natural disasters, strikes, or severe weather) may cause unexpected delays. In such instances, the usual turnaround times may not apply, and we will not be held liable for delays caused by these circumstances.
CHANGES TO TURNAROUND TIMES
NOTIFICATION OF CHANGES: HKOT reserves the right to adjust these terms as needed. We will communicate any changes effectively to ensure you’re always informed.
Unhappy With Your Service
We pride ourselves on quality and excellence, but we acknowledge that sometimes, despite our best efforts, things might not go as planned. If you ever find yourself unhappy with your service due to a mistake on our part, here’s how we handle it:
MAKING IT RIGHT FIRST: Our initial step is always to try and make things right. We'll offer to redo the service or provide an alternative solution to rectify the issue. Your satisfaction is our priority.
OPEN AND HONEST COMMUNICATION: We believe in clear and honest communication. If a mistake happens, we’ll explain what went wrong and how we intend to fix it. We're here to listen and work with you every step of the way.
HASSLE-FREE REFUNDS: If we cannot rectify the situation to your satisfaction, we offer a hassle-free refund process. We understand the value of your money and time, and we believe in being fair.
COMPENSATION DUE TO DAMAGE: If we agree that reasonable care was not taken, and your item has been damaged by our tailors, we will explore compensation based on the value of the item at point of booking with HKOT.
COMPENSATION DUE TO LOST OR STOLEN PACKAGES DURING COLLECTION OR DELIVERY: If your item has been lost or stolen in transit with our Delivery Partners, to or from HKOT, we will provide compensation based on the value of the item at point of purchase with HKOT - taking into account depreciation over time, and the condition of the garment(s).
Compensation requests are managed directly with HKOT. Please see section COLLECTION AND DELIVERY TO AND FROM HKOT for more details on circumstances for compensation.
We hold the right to request explicit evidence of the value claimed.
MATCHING EXPECTATIONS WITH THE POSSIBLE: Tailoring is a craft, and clothes can be more complicated than they seem, and this isn’t determined by price or brand. It is cliche but each item is different, and in particular so is every repair. Our tailors will always do the best job they can and, with their experience, deliver what they think is best; the best fit and best fix are sometimes a balance in delivering durability, and maintaining style. Although we talk about our tailors working magic, sometimes expectations cannot be fulfilled.
All images and/or descriptions of the Services on the Website are for illustrative purposes only and actual Services may vary from those images and/or descriptions.
In the event that our Tailors are faced with a choice they feel is best made by the customer, we will reach out to you for a decision.
If you are unhappy about the outcome of your service, please do raise this by emailing our hkonlinetailor@gmail.com support team who will be happy to help.
In the event that we believe our Tailors have done the best possible fit or fix for the garment, we reserve the right to not offer refunds or compensation. We will stand by the craftsmanship of our tailors if we are confident in the fit or fix provided.
HKOT Complaints Procedure
At HKOT, we're committed to providing high-quality products and services. However, we understand that sometimes things might not go as planned. If you're dissatisfied with any aspect of our service, we encourage you to let us know so we can make things right.
HOW TO MAKE A COMPLAINT
If you're unhappy with a product or service, we encourage you to first discuss your concerns directly with our team. Please email your complaint to our support team at hkonlinetailor@gmail.com. Include as much detail as possible to help us understand and address your concerns.
INVESTIGATION PROCESS
We'll thoroughly investigate your complaint, which may involve discussing the matter with relevant Tailors and our Studio Quality Control team.
RESOLUTION
Once we've completed our investigation, we'll contact you with the outcome.
We'll provide a clear explanation of our findings and any actions we plan to take.
If applicable, we'll offer a remedy such as a refund, repair, service redo, or in exceptional circumstances a replacement.
ESCALATION
If you’re not satisfied with the resolution, you can escalate your complaint to our senior management team for further review.
EXTERNAL RESOLUTION
If we're unable to resolve your complaint to your satisfaction, you can seek advice from relevant consumer protection agencies or pursue alternative dispute resolution methods.
UPDATING THE PROCEDURE
This complaints procedure is subject to periodic review and may be updated to reflect changes in our business practices or customer feedback.
Payments
Payment for all Services must be made in Hong Kong Dollars via a third party payment processor such as PayPal or by using the online payment facility (“Payment Facility”).
Payments made through the Payment Facility are processed by third party payment services providers. HKOT takes reasonable care to ensure that the Payment Facility is available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to such Payment Facility.
We use third party payment service providers to process payments and because there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment. Access to the Payment Facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions to such Payment Facility and will do what we can to restore the facility as soon as reasonably possible.
General
We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of earnings; loss of profits; loss of anticipated savings; or waste of management or office time.
We may revise these Terms and Conditions from time to time.
All communications and notices from you must be sent via email to hkonlinetailor@gmail.com. HKOT may communicate and give notice to your email.
Please note our customer support hours are: 9am to 6pm Monday to Friday, not including bank holidays.
HKOT reserves the right to deactivate a Customer’s account in the event of a breach of these Terms and Conditions and/or where the Customer acts in a way that is inappropriate, abusive or otherwise unacceptable towards our team, either in communications via phone or email, or in person.
If any of these Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
如果您想與我們交談，請與我們的團隊聯繫，我們很樂意幫助：聯繫方式：hkonlinetailor@gmail.com。請在完成任何網站交易之前仔細閱讀這些條款和條件，因為這些條款和條件將適用於您的購買。如果您不同意這些條款和條件，您必須不使用我們的服務。 定義術語 “客戶”、“您”和“您的”表示任何服務的買家； “服務”和“服務”表示裁縫通過網站提供預訂的任何服務。 “裁縫”和“裁縫”表示提供維修和改裝服務的我們的裁縫團隊。 “工作室”表示我們的裁縫團隊對您的訂單進行的地點。 “網站”表示HKOT的網站和訂單平台。 “品牌合作夥伴”表示我們有商業關係的公司。 “交付夥伴”表示操作對顧客進行收集和交付的第三方公司。 “信差”和“信差”表示管理香港內訂單的HKOT團隊成員。 Breez有限公司是香港的一家註冊公司，業務登記號碼76154469。 服務描述 在HKOT，我們為您提供了預訂和支付各種服裝維修和改裝服務的能力。我們的服務由技術熟練的裁縫團隊提供。 您與HKOT的關係 通過選擇我們的服務，您與HKOT訂立了一個單一、簡明的合同。我們對預訂、執行和提供的服務的質量負全部責任。 在某些情況下，我們可能會聘請HKOT之外的人員為我們無法自行完成的服務提供服務。我們對工作質量承擔全部責任，您將以相同方式獲得這些訂單的保障，就像用我們的裁縫團隊提供的訂單一樣。 在HKOT工作室之前和之後收集和交付您的訂單： HKOT具有自己的信差團隊，還使用外部交付夥伴。有關詳細信息，請參閱本文檔的“交付和收集”部分。 保持最新：我們相信不斷改進。因此，我們可能會不時更新這些條款和條件。為確保您始終了解情況，我們建議您在進行預訂時快速查看這些條款。 維護您的體驗：我們重視您的信任和安全。為此，我們保留修改訪問我們的網站或取消預訂的權利，作為我們承諾防止欺詐和確保所有客戶安全環境的一部分。如果有任何欺詐活動或洗錢的嫌疑，我們會迅速採取行動，以保護您和我們的社區。 對你的要求 為了保護我們的裁縫團隊，我們的條款對您有一定的要求。 我們的裁縫應該使用乾淨的物品。如果我們收到的物品被認為不適合使用，我們將與您聯繫，提供兩種選擇; 我們可以在信任的乾洗店清潔您的物品，或將物品退回給您。兩種選擇都會產生酌情裁量費用，根據個案情況確定。 我們保留選擇只退還物品，而不清潔您的物品的權利。 如果您預訂了特定日期的收集，我們期望您能夠使用。我們提供跟踪信息和/或額外的溝通以減少失敗的收集的機會。我們了解生活有時候會發生意外，因此我們是靈活和理解的，但如果需要反覆經歷多次收集，我們保留收取額外費用的權利。
更改您的訂單 添加附加服務：我們了解您不是裁縫，因此您可能不知道您的物品需要什麼，或者在預訂時可能忘記添加服務，但是在書面上請求。我們很樂意編輯您的訂單並添加附加服務，但我們將與您分享付款鏈接以支付額外費用。除非您選擇不繼續訂單，否則我們不會將物品退回，直到付款完成。 如果在我們重新報價後您改變了主意，我們將為服務退款。我們保留收取額外的收集和交付費用的權利。 重新裁剪請求：如果您需要重新裁剪，並且不是因為我們的錯誤，並且需要比最初協議的更多，我們可能需要收取額外的費用。我們將透明地談論任何額外費用並與您合作找到最佳解決方案。我們保留收取額外的收集和交付費用的權利。如果您認為是我們的問題，請參閱我們的投訴程序。 退還未嘗試的服務：由於任何原因，您可能改變了完成的想法。我們將為尚未開始的工作退款。但是，如果由於我們自己的收集和交付成本而產生損失，我們保留不發出全額退款的權利。 如果我們的裁縫無法按要求提供服務： 為您的物品選擇適當的服務：如果我們的裁縫發現您預定的服務並不適合您的物品，我們將提供一些替代方案。您完全可以自由決定是否採取這些建議或採取其他路線。 當我們需要外部幫助時：有時我們可能無法完成訂單而不需要外部專業幫助。在這種情況下，我們將與您聯繫，並解釋我們可能需要完成服務的額外費用。如果您不希望支付額外費用，我們將為服務提供全額退款。
處理不可用服務：如果您要求我們無法提供的服務，我們將不會進行工作。雖然我們將努力退款服務，但我們保留發出部分退款以支付發送和接收您訂單的物流成本的權利。
集合和遞送至和從HKOT： 我們有多種方式將訂單從您那裡送到我們這裡，或從我們那裡送到您那裡，具體取決於您在香港的位置。請為您找到正確的部分； HKOT的自有信差收集和交付 HKOT收取收集和交付費用，但保留在由於客戶的錯誤而丟失收集或交付的情況下添加額外費用的權利。 如果涉及到訂單在前往或返回HKOT的過程中出現問題，請參閱我們的“不滿意服務”。
第三方物流公司在香港內進行的收集和交付 HKOT收取收集和交付費用，但保留在由於客戶的錯誤而丟失收集或交付的情況下添加額外費用的權利。 在運輸途中的物品專門由我們的交付合作夥伴管理。 如果訂單在運輸中丟失，您必須在收集的3天內通過電子郵件通知HKOT。這個日期可以通過您從我們的交付合作夥伴收到的自動電子郵件確定。 HKOT將與我們的交付合作夥伴一起啟動和處理調查，以查找您的訂單。 如果未找到訂單，HKOT將尋求安排賠償。請參閱我們的“不滿意服務”部分。 如果在3天之後聯繫HKOT，我們將無法與我們的交付合作夥伴調查問題。
如果我們的交付合作夥伴交付物品後訂單遺失，您必須在3天內通過電子郵件通知HKOT。
HKOT將與我們的交付合作夥伴一起啟動和處理調查，以找到您的訂單。 您必須按要求提供所有可用的證據。
HKOT不對被盜物品承擔任何責任。
如果訂單受損，您必須提供顯示損傷、包裝狀態和委託標籤的照片證明。您必須在3天內通過電子郵件通知HKOT。
如果涉及到訂單在前往或返回HKOT的過程中出現問題，請參閱我們的“不滿意服務”。
透過我們的交付合作夥伴發送和接收您的訂單 HKOT收取收集和交付費用，但保留在由於客戶的錯誤而丟失收集或交付的情況下添加額外費用的權利。
在運輸途中的物品專門由我們的交付合作夥伴管理。
如果訂單在運輸中丟失，你必須在收集的3天內通過電子郵件通知HKOT; 不論是從您的家中寄出還是放在掉頭點，我們的交付合作夥伴會有自動電子郵件確定。 HKOT將與我們的交付合作夥伴一起啟動和處理調查，以找到您的訂單。
如果未找到訂單，HKOT將尋求安排賠償。請參閱我們的“不滿意服務”部分。 如果在3天之後聯繫HKOT，我們將無法與我們的交付合作夥伴調查問題。
如果我們的交付合作夥伴交付物品後訂單遺失，您必須通過電子郵件方式通知HKOT - hkonlinetailor@gmail.com。 HKOT將與我們的交付合作夥伴一起啟動和處理調查，以找到您的訂單。 您必須按要求提供所有可用的證據。
HKOT不對被盜物品承擔任何責任。
如果訂單受損，您必須提供顯示損傷、包裝狀態和委託標籤的照片證明。您必須在3天內通過電子郵件通知HKOT。 如果涉及到訂單在前往或返回HKOT的過程中出現問題，請參閱我們的“不滿意服務”。
服務速度 在HKOT，我們致力於設定和達到高標準。我們的預期是快速完成訂單並在7天內完成。但是，此時間表並非訂立的明文承諾，而是我們努力達成的目標。 我們始終把質量放在第一位，有時，為了撫育您的服裝，可能需要更長時間。我們永遠不會為了品質而急忙完成工作。此外，生活中充滿驚喜，當意想不到的事情發生時，可能會稍微推遲我們的時間表。您可以閱讀我們的條款和條件，了解我們周轉期的相關細節。
周轉期延長 複雜訂單：由於其複雜性或特殊需求，有些訂單可能需要比標準周轉期更長的時間。如果您的訂單屬於此類，我們會通知您並提供估計完成日期。
高負荷：在高峰期或需求高峰期間，周轉時間可能會超過正常期限。 無法預見的延遲 供應商問題：由於從供應商處接收材料延遲，有時可能會延長周轉時間。如果出現這種情況，我們將通知您。 設備或技術問題：如果出現任何設備故障或技術問題，我們可能需要額外的時間來完成訂單。我們將通知您此類延誤並努力將其最小化。
緊急或緊急訂單 加急服務：如果您需要加急服務，請與我們聯繫以討論可行性以及任何額外費用。 限制：雖然我們努力滿足緊急要求，但某些服務完成的速度是有限制的。感謝您的理解。
由於延誤而取消 取消權利：如果我們預期有一個重大的延誤超出我們的控制，您有權取消訂單。 退款：如果由於延遲而取消訂單，我們會全額退款。
客戶溝通 更新：我們將隨時告知您訂單的狀態，特別是如果預期周轉時間有任何更改。 聯繫信息：請確保您的聯繫方式是最新的，以便我們有效地傳達有關您訂單的任何必要信息。 不可控制的事件：我們無法控制的事件（如自然災害、罷工或惡劣天氣）可能會導致意外的延遲。在這種情況下，通常的周轉時間可能不適用，我們不會對這些情況造成的延遲承擔責任。
更改周轉時間
更改通知：HKOT保留根據需要調整這些條款的權利。我們將有效地傳達任何更改，以確保您始終得到通知。
不滿意的服務 我們以質量和卓越為傲，但我們承認，有時，盡管我們盡力而為，事情可能不會按計劃進行。如果您因我們的錯誤而對服務不滿意，下面是我們的處理方式： 首先做到正確：我們的初始步驟始終是試圖解決問題。我們將提供重新製作服務或提供其他解決方案以糾正問題。您的滿意是我們的首要任務。
開放和誠實的溝通：我們相信清晰和誠實的溝通。如果犯錯了，我們將解釋問題出在哪裡以及我們打算如何解決它。我們在這裡傾聽並與您緊密合作。 無煩退款：如果我們無法滿足您的要求，我們提供無煩退款。我們理解您的金錢和時間的價值，並致力於公平。
因損壞而補償：如果我們認為未採取合理的措施，並且您的物品由我們的裁縫破損，我們將根據HKOT訂購時物品的價值進行補償。 因收集或交付期間丟失或被盜而補償：如果您的物品在我們的交付合作夥伴在HKOT的途中遺失或被盜，我們將根據HKOT購買時物品的價值 - 考慮時間的折舊和服裝的狀態 - 進行補償。
尋求補償的要求將直接由HKOT處理。詳細了解有關補償情況的信息，請參閱有關“前往或返回HKOT的收集和交付”部分。 我們保留索取明確價值聲明的證據的權利。 平衡期望與可能性：裁縫是一門工藝，衣服可能比它們看起來更複雜，而這不是由價格或品牌決定的。這很陳腔濫調，但每件物品都是不同的，尤其是每次維修都是如此。我們的裁縫師將始終盡力做到最好，並根據他們的經驗提供他們認為最好的服務。最佳貼合和最佳維修有時是在提供耐久性和保持風格之間取得平衡的。儘管我們談論我們的裁縫師施展魔法，但有時期望無法實現。 網站上所有服務的圖像和/或描述僅供示意，實際服務可能與那些圖像和/或描述有所不同。 如果我們的裁縫師面臨需要由客戶做出的最佳選擇，我們將聯繫您做出決定。 如果您對服務結果不滿，請通過向我們的hkonlinetailor@gmail.com支持團隊發送電子郵件提出。我們的支持人員將樂意提供幫助。 如果我們認為我們的裁縫師為服裝提供了最佳貼合或最佳維修，我們保留不提供退款或補償的權利。如果我們對提供的貼合或維修有信心，我們會堅持裁縫師的工藝。 HKOT投訴程序 在HKOT，我們致力於提供高質量的產品和服務。但是，我們明白有時事情可能不會按計劃進行。如果您對我們服務的任何方面不滿意，我們鼓勵您讓我們知道，以便我們解決問題。 如何提出投訴 如果您對產品或服務感到不滿意，我們建議您先直接與我們的團隊討論您的顧慮。請發送電子郵件投訴到我們的支持團隊hkonlinetailor@gmail.com。請盡可能提供詳細信息，以幫助我們了解和解決您的顧慮。 調查過程 我們將徹底調查您的投訴，這可能涉及與有關的裁縫師和我們的工作室質量控制團隊討論此事。 解決方案 完成調查後，我們將與您聯繫以了解結果。 我們將清楚地解釋我們的發現以及我們計劃採取的任何行動。 如果適用，我們將提供補救措施，例如退款，維修，重新服務或在特殊情況下進行更換。 升級 如果您對解決方案不滿意，您可以升級投訴，以供我們的高級管理團隊進一步審查。 外部解決方案 如果我們無法令您滿意地解決您的投訴，您可以向相關的消費保護機構尋求建議或採取替代爭議解決方法。 更新程序 此投訴程序定期進行審查，可能會更新以反映我們的業務實踐或客戶反饋的變化。
付款
所有服務的付款必須通過第三方支付處理器（例如PayPal）或使用在線付款設施（“付款設施”）以香港元支付。 通過付款設施進行的付款由第三方支付服務提供商處理。 HKOT謹慎確保付款設施始終可用並運作正常，但無法保證持續、不間斷或安全地訪問此類付款設施。 我們使用第三方支付服務提供商處理付款，由於有許多超出我們控制範圍的因素（如銀行系統或卡網路中的延誤），我們無法預測或保證完成付款處理所需的時間。有時會限制使用付款設施，以進行維修、保養或引入新設施或服務。我們將試圖在任何計劃中斷此類付款設施時提供合理的通知，並將盡力在合理時間內恢復此類設施。
其他
我們不承擔以下損失類型的任何責任，無論是因合同違反、侵權（包括疏忽）或其他原因，即使該損失是可預見的：收入或收益損失；收入損失；利潤損失；預期節省損失；或管理或辦公時間的浪費。 我們可能會不時修訂這些條款和條件。 您的所有通信和通知必須通過電子郵件發送至hkonlinetailor@gmail.com。HKOT可以通過電子郵件與您聯繫和發出通知。 請注意我們的客戶支持時間是：週一至週五上午9點至下午6點，不包括銀行假期。 在違反這些條款和條件和/或客戶以不當、濫用或其他不可接受的方式對待我們的團隊（無論是通過電話或電子郵件通訊還是親自）的情況下，HKOT保留停用客戶帳戶的權利。 如果任何這些條款和條件被有管轄權的機構裁定為無效、非法或無法履行到任何程度，此類條款、條件或規定將被從剩餘的條款、條件和規定中分離，其餘的條款、條件和規定將繼續有效，並得到法律允許的最大程度的保證。
