1. 你們提供什麼類型的修改服務？
我們提供多種的修改服務，包括但不限於以下：
• 背包拉鏈和肩帶修理
• 鞋底更換
• 窗簾修改尺寸
• 運動裝備修補
• 訂做行李喼套
• 褲子和裙子修改
• 收身或放大衣物
• 調整袖子和領口
• 縮短或延長裙子
• 西裝和外套修改
• 修理拉鏈
2. 我該如何下訂單進行修改？
下訂單的步驟：
A. 歡迎到我們的網站，選擇所需的修改／修補類型及交收方式並下訂單。
B. 我們的客服將通過電子郵件或WhatsApp與你聯繫。
C. 客人通過電子郵件或WhatsApp發送衣物的照片及修改尺寸。
D. 我們會確認服務費用、取件的方式、日期和時間。
E. 完成修改或修理後，我們將聯繫你安排交收方式、日期和時間。
F. 如選擇點對點或上門送貨服務，客人可在我們將物品交還時付款；
a. 如選擇快遞送貨，我們會發送已完成物品的照片或短片，在發送快遞包裹之前需完成付款。
G. 享受你新修理和修改的物品吧！
3. 修改修理的時間是多長？
我們標準的修改修理時間是從取件日期起7天。 在此期間，我們會聯繫你安排取件。
如有緊急需求，我們提供急單服務，但需額外收費。請聯繫我們詢問有關急單服務。
4. 如何選擇合適的尺寸進行修改？
客人可用以下方法來確定修改的尺寸或測量：
• 可通過我們的指導短片或聯繫客服指導自行測量。
• 可以帶上你的另一件合身衣物作尺寸參考。
如果你不確定如何測量或選擇合適的尺寸，請隨時聯繫我們的客服幫助。我們致力於確保為你提供完美的合身修改。
5. 你們提供度身服務嗎？
是的！我們也提供度身服務。
6. 你們接受哪些付款方式？
我們接受多種付款方式，包括現金、PayMe、FPS等。
7. 修改或修理服務的付款條款是什麼？
如選擇港鐵站取件或上門送貨，當我們將物品交還給你時付款。
如選擇快遞送貨，我們會提供已完成物品的照片或短片，並在發送快遞包裹之前需完成付款。
8. 你們能修改我在其他商店購買的衣物嗎？
可以！我們可以修改從任何零售商購買的衣物，只要它們處於良好的修改狀態。請告知我們你對該物品修改修理的具體要求。
9. 我該如何交付和接收已修改的衣物？
我們提供多種訂單取件和交付選項，包括港鐵站、上門服務和快遞郵寄。價格根據所選交付方式和地點而有所不同。 價格會根據客人下單時選擇的交收方式自動調整。
10. 我的物品在修改後會跟原本的一樣嗎？
我們會盡量將您的物品恢復到原裝狀態。經過人手修復後，可能會與原來的外觀有些許差異。我們的經驗師傅會努力追求最接近原裝的效果，同時優先考慮物件的整體完整性和合身度。
11. 如果我的衣物在修改後不合適，我該怎麼辦？
你的滿意是我們的首要任務！如果你的衣物在修改後不合適，請在收到物品後3天內聯繫我們的客服。我們將會和你一起解決問題，可能包括進一步的修改。
12. 關於上門送貨，你們是否提供多件折扣優惠？
絕對可以！如果你在一次上門送貨中有不多於5件物品，我們僅對其中一件收取額外的上門送貨費用。只需為其他物品選取“港鐵站交收”選項。如果你需要幫助，請隨時聯繫我們的客服。
13. 你們對工作提供哪些保證？
為致力確保你對我們的修改和修理滿意，對於大多數修改和修理，除非在下單時另有說明，我們在收件或交付日期起提供3個月的工藝保證。
如果你對我們的工作質量不完全滿意，請聯繫我們，我們將會為你解決問題。
14. 你們提供退款或更換服務嗎？
由於修改的個性化特性，我們不提供退款或更換服務。如果你的訂單存在問題，請在指定的時間內聯繫我們，我們會全力尋找解決方案。
15. 如果我有更多問題，該如何聯繫客服？
你可以通過以下方式聯繫我們的客服團隊：
- 電郵：hkonlinetailor@gmail.com
- 電話或WhatsApp：+85259136213
1. What types of alterations do you offer?
We offer a wide range of alterations, including but not limited to:
• Bag Zips and straps repair
• Shoes sole replacement
• Curtain Trim
• Sports gear fabric repair
• Tailor made luggage cover
• Hemming pants and skirts
• Taking in or letting out garments
• Adjusting sleeves and collars
• Shortening or lengthening dresses
• Suits and blazers alterations
• Repairing zippers and seams
2. How do I place an order for alterations?
To place an order:
A. Visit our website, choose the type of alteration you require, and place your order.
B. Our customer service team will connect with you via email or WhatsApp.
C. Send us images of the garments, along with measurements and instructions, through email or WhatsApp.
D. We will confirm the service charge and discuss the method, date, and time for picking up your item(s).
E. After completing the alterations or repairs, we will contact you to arrange the delivery method, date, and time.
F. For Point-to-Point or Door-to-Door delivery, payment is due when we return the items to you. For courier delivery, we will send you photos or a video of the finished items, and payment must be completed before we dispatch the courier package.
G. Enjoy your newly repaired and altered items!
3. What is the turnaround time for alterations?
Our standard turnaround time is 7 days from the date the garment is picked up. We will reach out to you within this timeframe to coordinate the collection.
If you have urgent requests, we offer a rush service for an additional fee. Please contact us to inquire about the current turnaround times for specific items.
4. How do I know what size to choose for alterations?
You have several options for selecting the size or measurements for your alterations:
• You can measure yourself with the help of our guide video or by contacting our customer service team.
• Bring one of your fitted garments for reference when seeking alterations.
• We also provide in-person fitting services.
If you're unsure about how to measure or choose the right size, please don't hesitate to reach out to our customer service team for assistance. We are dedicated to ensuring a perfect fit for you.
5. Do you offer a fitting service?
Yes! We also offer in-person fitting services.
6. What are your payment options?
We accept various payment methods, including cash, PayMe, FPS.
7. What is the payment term for alterations or repair services?
For MTR collection or door-to-door delivery, payment is due at the time we return the items to you.
For courier delivery, we will provide photos or a video of the finished items, and payment must be completed before we send out the courier package.
8. Can you alter garments that I purchase from other stores?
Yes! We can alter garments purchased from any retailer, as long as they are in good condition for alteration. Please send us any specific requirements you have for the item.
9. How will I deliver and receive my altered garments?
We provide multiple options for order pickup and delivery, including MTR stations, Door-to-Door service, and courier postage. Prices vary depending on the chosen delivery method and location.
10. Will my item look exactly like it did originally after alterations?
We will make every effort to restore your item to its original state. However, due to the nature of craftsmanship, there may be slight variations from the original look. Our experienced team strives for the closest match while prioritizing the garment's overall integrity and fit.
11. What should I do if my garment doesn’t fit as expected after alterations?
Your satisfaction is our priority! If your garment does not fit properly after alterations, please contact our customer service team within 3 days of receiving your item. We will work with you to resolve the issue, which may include further alterations.
12. For Door-to-Door delivery, do you offer any bulk discount on delivery charge?
Absolutely! If you have multiple items in a single Door-to-Door delivery order, we will only apply an additional Door-to-Door delivery charge for one item. Just select the ‘MTR delivery or pick up’ option for the extra items. If you need any assistance, please don’t hesitate to reach out to our customer service team.
13. Do you offer any guarantees on your work?
We take great pride in our craftsmanship and are dedicated to ensuring your satisfaction.
For the majority of alterations and repairs, unless otherwise stated at the time of order, we offer a 3-month guarantee on our workmanship from the date of collection or delivery.
If you are not entirely satisfied with the quality of our work, please reach out to us, and we will make it right according to our policy.
14. Do you offer refunds or exchanges?
Due to the personalized nature of alterations, we generally do not offer refunds or exchanges. If there is an issue with your order, please contact us within the specified timeframe, and we will do our best to find a solution.
15. How can I contact customer service if I have more questions?
You can reach our customer service team through the following methods:
- Email: hkonlinetailor@gmail.com
- Phone or Whatsapp: +85259136213
